Looking for a new opportunity? Come join ACE Home Services!
The HVAC Service Manager will oversee all aspects of a location’s day-to day operations, financial activities, and people- both customers and employees. The individual will drive growth, performance metrics, create culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same.
What you will do:
- Development and execution of strategy producing revenue.
- Impacts and increases key metrics including conversion percentage, average ticket, and overall sales
- Implement systems, training and accountability to be “gold standard” with service and quality
- Impact and improve key metrics including NPS, reduction of callbacks. etc
- Create culture and systems to teach, train and develop an industry leading staff
- Increase and impact employee retention at all levels and eNPS
- Impact and advise succession planning and career progression development programs
- Continuously seek and apply feedback to build a world class employment product
- Builds deep relationships with all level of employees, cross-departmentally
- Be positive a respected presence in the local community
Qualifications
- 3+ years Management/Supervisory experience required in the HVAC Industry
- 3+ years experience managing revenue, budgeting and/or P&L required
- Desire to grow a business and your career
- Skilled Trades experience required
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis and develop solutions
Benefits:
- Medical coverage and many other insurances including Dental, Vision, disability, Life, etc.
- 401K Matching
- PTO and Paid Holidays
- Investment into your career
Who WE Are:
Ace has been proudly serving the citizens of Phoenix since 1994. Our skilled team specializes in plumbing repairs, water heater repair and installation, water treatment services, HVAC system repair and installation, system tune-ups, electric repair, and comprehensive maintenance plans. We also excel in drain clearing, rooter service, sewer service, and camera inspection service to ensure efficient drainage.
We focus on hiring the most honest and professional technicians and we stand behind their work. Ask our team about the Ace guarantees and what differentiates us. We are always committed to excellence and it shows with our thousands of satisfied customers.
