ACE Home Services is seeking a high‑impact HVAC Sales & Service Manager to lead our residential service team in Phoenix. This role blends operational leadership with strong sales management, making it ideal for someone with an HVAC background who understands how to drive revenue, elevate technician performance, and deliver a best‑in‑class customer experience.
You’ll oversee daily operations, coach technicians, manage workflow efficiency, and own sales performance across HVAC service and replacement. If you thrive in a fast‑paced home‑services environment and know how to build a high‑accountability, high‑support culture, this is the role for you.
What You’ll Lead:
- Daily operations for residential HVAC sales and service
- Sales performance across technicians, comfort advisors, and support teams
- Dispatch, scheduling, and workflow optimization to maximize revenue and customer satisfaction
- Technician coaching, performance management, and ride‑alongs
- Customer experience, escalations, and service recovery
- Operational KPIs, job costing, and margin management
- Cross‑department coordination with install, warehouse, and customer service teams
Key Responsibilities
- Drive service and replacement revenue through coaching, goal‑setting, and performance management
- Train technicians on service‑to‑sales best practices, communication, and customer education
- Monitor close rates, average ticket, membership conversions, and lead generation
- Partner with marketing and call center teams to maximize booking efficiency
Operational Management
- Oversee daily operations, dispatching, and technician scheduling
- Ensure jobs are completed efficiently, safely, and to company standards
- Manage inventory, equipment, and workflow processes
- Support budgeting, forecasting, and P&L‑related operational decisions
Team Development
- Recruit, hire, and onboard technicians and support staff
- Conduct regular coaching sessions, performance reviews, and skill development plans
- Build a culture of accountability, teamwork, and 5‑star service
Customer Experience
- Ensure every customer receives timely, high‑quality service
- Resolve escalations and support field teams in delivering exceptional experiences
- Maintain strong relationships with customers, vendors, and partners
What You Bring:
- 5+ years of leadership experience in residential HVAC service and/or sales REQUIRED
- Strong background in technician management, sales coaching, and operational oversight REQUIRED
- Experience with dispatch, scheduling, and workflow optimization
- Proficiency with ServiceTitan or similar field‑service management software
- Strong customer service and communication skills
- Ability to analyze KPIs, job costing, and operational performance
- HVAC license preferred but not required
Benefits:
- Industry leading compensation with performance bonus
- Health, Dental, and Vision insurance
- 401(k) with company match
- PTO and Paid Holidays
- Company provided vehicle, gas card, and uniform
- Much more!
If you’re a driven HVAC leader who knows how to balance sales performance with operational excellence, we’d love to connect!
Apply Today!
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by applicable law. Employment decisions are based solely on qualifications, merit, and business needs.
